The Stephex Group is a family-owned company based in Meise, Belgium. In addition to our horse trading activities, we are also active in the real estate and automotive sectors. We are the market leader in the construction of exclusive horse trucks and motorhomes. Thanks to our extensive dealer network, we serve customers throughout Europe and beyond. Stephex has built an excellent reputation for its high-quality, user-friendly designs, which are highly valued far beyond Belgium.

Stephex Service is part of the Stephex Group and is based in Merchtem. At Stephex Service, quality, precision and customer satisfaction are at the heart of everything we do. We support our customers throughout the entire lifetime of their vehicle and provide first-class service for exclusive horse trucks and motorhomes.

As an After Sales Representative, you will be the commercial point of contact for our customers after they have purchased their vehicle. You will ensure that customers continue to receive professional and personal support after delivery. You will build long-term customer relationships and translate requests regarding maintenance, repairs, accessories, upgrades and other service needs into concrete solutions.

You will combine a strong commercial mindset with excellent customer service and work closely with our technical and administrative teams.

Your responsibilities

• Act as the first commercial point of contact for existing customers after delivery of their vehicle.

• Proactively follow up with customers and identify commercial opportunities within After Sales.

• Identify customer needs and translate them into suitable service, maintenance and customised solutions.

• Prepare, explain and follow up on quotations for maintenance, repairs, upgrades, accessories and other services.

• Follow up on service requests and ensure clear communication regarding planning, work to be carried out and costs.

• Build and maintain long-term customer relationships.

• Advise customers in a professional manner and ensure they are well informed throughout the entire service process.

• Work closely with technicians, service advisors, administration and other internal departments to handle customer requests efficiently.

• Monitor the commercial follow-up of outstanding quotations and service requests.

• Identify recurring customer needs and new commercial opportunities.

• Ensure accurate registration and follow-up of customer and sales information in the relevant administrative systems.

• Contribute to an outstanding customer experience and the further development of Stephex Service's After Sales activities.

• You have an administrative background and enjoy working with precision.

• You are organized, reliable, and proactive.

• You speak Dutch and English fluently (additional languages are a plus).

• You hold a category B driver’s license.

• You are customer-oriented, positive, and thrive in an international environment.

• You have strong attention to detail and are comfortable with administrative software.

• A commercial position within an international and leading family-owned company.

• The opportunity to work with exclusive horse trucks and motorhomes.

• A varied role combining customer contact, sales and service.

• A strong combination of sales, customer relationship management and after-sales service.

• Direct guidance and support from experienced professionals within Stephex Service.

• An attractive and tailored salary package, complemented by additional benefits.

• Training and career development opportunities within the Stephex Group.

• A professional working environment where quality, teamwork and customer satisfaction are key.

• The opportunity to play an important role in the further development of our After Sales activities.

• A dynamic and friendly working environment within a driven team.